On the right, under Product Information, does it say Subscription Product Microsoft Office 365 Business and that it belongs to: youremailaddresshere? When you startup your Word, does it say Word 2016 or does it say Word Office 365? When you click on Account in Word, does it give you User Information under your windows profile login? There's a Sign Out button and a Switch account. Trying to keep all this straight is making this an Excedrin day. Onedrive seems to keep it's credentials separate from the rest. Anyway I have noticed Outlook intermittently connecting with the O365 program account but none of the other apps except onedrive will. You can put nearly as many mail account on Outlook as you want and never set it up to connect to your O365 email. As you probably know logging into O365 in the Outlook program is separate and different from logging into your actual email account through O365 or any other account. Really odd thing though and it's kinda hit & miss. There have been occasions where I have done that on an Outlook folder structure as per a KB article to fix some Outlook issues on a user profile. I'm wondering if though renaming the folder structure related to Office on my profile while logged in as another admin type user could provide a fix. So I'm pretty certain there's something wrong with my local user profile on this computer. Another person can sign into my computer and O365 works fine for them. I can sign into our service spare and my Office 365 account works there. Rich7359 Thank you, I do have a separate MS account and I'm not having any issues there. Thank you for your input! - This does not match or seem to communicate with the new Windows 10 - Accounts - Settings management tool, when will Microsoft put all management tools for a particular function in one place?ĭa_Schmoo Yes it is the correct Office 365 account, thanks. I' will play around with those settings for a bit. Thanksīrandon Herring I still have one more install available on my office profile, thanks for asking.Īmarant0s Was not getting any errors but I did find when ?I updated my password there on my web credentials and then went to the app and told it to login that my password reverted back to my password of 5 weeks ago. Those options are on the table but want to exhaust everything else first. I"m saving those as LAST resorts as we're limited as to how many installs per user profile we can do and recreating my profile would be a royal pain. This is getting more than a little annoying as no one else in the office seems to be having the issue.Īnyone have a suggestion for a possible fix?ĭavid1618 i haven`t tried the uninstall/reinstall thing yet, or renaming my user profile. I saw in the MS knowledgebase where there was a certain update that was part of the issue but that was quite some time ago and MS has since issued patches to fix it in relation to that update. I've gone to the Office 365 Admin console and everything looks okay with my account, if it wasn't it would most likely give me issues on the service as well but I checked it any way just to be sure. I put in my user name and 3 maybe 4 other pop-ups briefly appear but it does not log me in.Īlso under Email & app accounts I go to "manage" the account in question it takes me to a web portal page with various options and I tried the "Sign out of all devices & apps", then waited a bit and tried again and still no worky. In "settings" under Shared experiences it tells me I have a problem and has a "Fix now" button, I click that and an Office 365 login prompt comes up. That was the first thing I tried this time but no go. Last time about 4 or 5 months ago what finally worked was clearing out all my temp files and rebooting. I have done a number of searches and found related issues but none of those fixes have worked. I have a service spare that I tested with and I am able to login to Office 365 without any issue. I can open any Office 2016 app installed on my computer but I am unable to link/login to my Office 365 account on my primary computer. Had this issue once before and was able to fix it but last time's fix isn't this time's fix.
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